Frequently Asked Questions

Welcome to Zazzi! Here we have an experienced sales team happy to help with making your online purchase an enjoyable experience. If at any point you do require any assistance in regards the products which we are selling, our friendly staff will be more than happy to help you, for example with advise on sizing, suitable age ranges, gift options or any query you might have. You can email us on www.zazzi.com.au

How do I place an order?

You can place an order through our website easily. Simply select the product you are wishing to purchase and click on the 'Buy' button. Once you have completed your shopping you can click on the 'View' button on the top right-hand side of your screen. This will take you to the checkout, where you are able to modify your order before submitting it. You will receive a confirmation email following your order. Please ensure that you check it for accuracy. We cannot take responsibility for errors made during the ordering process, for example if you provided us incorrect delivery address. So please ensure that your order corresponds with your wishes. If not, please contact us ASAP via email or use contact us form.

What payment options do you have available?

At this moment we accept:

1.  PayPal: we accept Visa, MasterCard and Bankcard via PayPal. Paying by this method is safe and secure. This way ensure that your details remain confidential, we use the services of PayPal, your financial details are not viewed or stored by us. You do not need to set up a user account to use PayPal’s services. For more information you can visit www.paypal.com

2.  Direct Bank Deposit: you will be provided with our banking details on checkout if you choose payment by bank deposit.

Payable to : Zazzi Pty Ltd

BSB: 082 201

ACC: 844 111 704

Ref: Customer name or invoice number

 *Please use your surname or order number as a reference when depositing the funds. Your order will not be dispatched until payment has cleared into our bank account.

What is the cost of delivery?

Free Shipping within Australia for orders over $80 !

Australia regular Delivery which cost $7.95 for all orders under $80

Australia express Delivery which cost $12.95 if you need your order in a hurry;

Do you offer gift wrapping?

Yes, we offer free gift wrapping services, please leave a comment in the message box during check out.

Do you have return policy?

Yes, we hope you will love our product. If however, you need to make a return. We pride ourselves on hassle-free returns. 

Of course, items must be returned unworn / unused with proof of purchase.

Where you've changed your mind, we'll happily exchange or refund but ask you to cover postage. For faulty items, we'll happily exchange or refund and will cover the postage charges. You must contact us within 14 days of receipt of the goods to arrange an exchange or refund. Please note that refunds can take up to 30 days to be processed.

Please note that sale items cannot be exchanged or refunded unless faulty. If you have any queries regarding returns please contact us on info@zazzi.com.au

If I still have questions...?

Please email us on info@zazzi.com.au

          Thank you for choosing to shop online at Zazzi, we hope you enjoy your online experience with us.